Terms and Conditions of Booking

Amble Cast Off Booking Conditions

Please read these Terms and the guidance below on how to book with Cast Off, how to check availability, when your balance is due, how to pay it, what to do if you need to cancel etc.  Your contract is subject to these booking conditions:

To search availability and book,

click on the calendar, where you can browse availability, check prices then book online.  Your booking is not confirmed, and no contract with Cast Off exists until a 30% deposit payment has been received and a confirmation of the booking has been issued to You.  Please see the table for Your deposit amount. You will be asked to complete a more detailed Booking Form.

Bookings are for a minimum of three nights.  Some peak season times may be limited to a minimum of seven nights.  Longer term lets for over 30 nights may be possible at a reduced rate from 3rd January to Easter and from after October half-term to 23rd December.  If you would like to enquire about this please contact us.

To pay

The quickest and easiest way to pay is by bank transfer over the internet (BACS):

Account name: Mrs Norma Arthur
Sort Code: 77-20-04
Account number: 20302468
Please add your surname to the reference field so we can match the payment to your booking.

For transfers from overseas:

IBAN: GB30TSBS77200420302468
BIC: TSBSGB2AXXX

Cheques should be made payable to ‘Norma Arthur’ and mailed to 1 Riverbank, Warkworth, Northumberland, NE65 0UZ.

We reserve the right to change our advertised prices without notice.  Your holiday price will be confirmed at the time of Our acceptance of the booking and is fixed at that point.  No increase will subsequently be requested, nor reduction offered, if the prices change after the booking has been confirmed.  All prices are inclusive of VAT where applicable.

Our Prices Explained

If your holiday commences more than 2 months from the time of booking –  We can ‘hold’ dates for 48 hours without any obligation, to enable You to check annual leave, etc.  Contact Us direct by phone or text to arrange this.  A deposit of 30% of the rental cost is required to secure your holiday dates, with the remainder of your holiday cost, including any extras You choose to add to your booking, becoming due 2 calendar months before your holiday commences, but which may be settled sooner if You wish.  You will also need to arrange payment for any additional activities not organised by Cast Off or Amble Pin Cushion with those suppliers direct.

If your holiday commences within the next 2 months – if your holiday is due to commence within the next 2 calendar months, the full amount is payable immediately to secure your holiday.

A payment of £150 damage deposit is required at the time of paying Your holiday balance, i.e. in addition to the cost of renting Cast Off. 

Peak Period Holidays

We usually only rent out full weeks over the busy school holiday periods. Three or four-night breaks can be arranged outside of these periods.  Telephone or email if you would like particular dates which are not shown as a four-night block on our calendar, and we will do our best to accommodate you.

Incentive to Book Again!

We would love to welcome you back to Cast Off, so to entice you, we will give you a 10% discount and free Taste of Northumberland goodies when booking your next holiday, either during your break, or within 7 days of it ending.  Your hamper will be in Cast Off on your next visit.  Please identify yourself as a Returner on the booking form.

Cancellation Policy

If You cancel a confirmed booking, You are contractually liable to pay the full holiday cost unless the dates are re-booked by another Customer.  We will re-advertise as soon as possible, by making the dates available again, and may reduce the rate to encourage a booking. If we successfully re-let the property, we will refund an amount equal to the income received for the re-let period, less £30 cancellation administration charge.  If we are unable to re-let the property for the cancelled dates, there will be no customer refund.  Be aware that the closer the date that you cancel the holiday is to the start date of the holiday, the more unlikely it will be that we will be able to re-let the dates at such a late stage.  You could consider waiting to see if your ability to travel improves, and delay your journey until the next day or so, rather than cancel your whole holiday.

A change of holiday dates can only be made by treating the original booking as a cancellation.

The damage deposit will be returned in full if you cancel your holiday.

We strongly advise Customers to take out independent holiday insurance as they are liable for the whole holiday cost if the booking period cannot be re-let.

We reserve the right to cancel Your booking and make the dates available to be re-booked if the rent remains unpaid by the due date.  Email reminders will already have been sent by this stage, however, We will endeavour to contact You by email, telephone or text one further time before cancelling the booking.  We will use the contact details You provided at the time of booking.  It is not Our responsibility to ensure emails are received and read, nor that telephone messages or texts are picked up by You.  The outstanding balance is still legally obliged to be paid.

If for any reason it proves necessary for us to make a change to Your holiday booking, by reason of overbooking or for some other reason, we  will use reasonable endeavour to make an alternative booking or failing this will refund to the all monies paid by You. We shall be under no further obligation or liability in this respect.

Period of Hire

The rental period commences at 4:30pm on the day of arrival and terminates at 10:00am on the day of departure. These times must be respected in order for us to ensure our full service standards can be adhered to. Please be aware that the whole cottage has to be cleaned and prepared during a limited changeover period and maintenance issues resolved too, which can easily take 6 hours.  Please do not arrive before the stated arrival time without Our prior agreement.

Provision of Keys

Keys must be collected and returned as per instructions provided.

Use of the Property

The booking shall be deemed to be for the purpose of the person or people whose names appear on the booking form. The maximum number of persons allowed at the property is 5, as stated in the particulars,  plus an infant sleeping in a cot.  This corresponds to the number of beds provided and MUST NOT be exceeded without our prior consent. In the event the maximum number of allowed persons has been exceeded without prior consent, We have the right to revoke the booking without refund and ask all persons to leave the property immediately.  Only the persons whose names are detailed on the booking form are permitted to stay in the property.

Bookings will not be accepted from parties of young people or single sex parties of more than 4 without agreement, and we reserve the right to refuse or revoke any bookings from parties which may, in our opinion, be unsuitable for the property.

If more than 4 day visitors to the property are expected, this must be agreed in writing with us in advance, and their names provided.

Care of the Property / Damage Deposit

A payment of £150 damage deposit is required at the time of paying Your holiday balance, i.e. in addition to the cost of renting Cast Off.  If the property is left in a clean and tidy condition with no damage, loss or extra cleaning required, then 100% of your Damage Deposit will be returned within 14 days of your departure.

As a condition of your booking, we expect you to take good care of the property, leaving it in a clean and tidy condition with no breakages, losses, damage or soiling other than from the usual level of usage during the holiday period.  Anything broken or damaged should forthwith be notified to Us immediately, and repaired or replaced with an article of similar type or value to Our satisfaction before departure. In default of such obligation, the Customer is legally obliged to reimburse the owner against any costs incurred by the Owner in remedying such default.  The Owner reserves the right to charge the customer for the cost of repairing any damage and/or replacing damaged items caused by the Customer or their party during the stay. If costs are incurred as a result of your stay that are over and above the usual changeover cleaning and linen change, an amount equal to those costs will be deducted from the Damage Deposit.   Where such costs are in excess of the value of the Damage Deposit, the excess is required to be paid directly to us within 14 days of being notified of the excess.  Legal action will be taken in the event of non-payment.

We do ask that you notify us as soon as possible if any damages etc. have occurred, or if you find on arrival that something is not working, so things can be remedied as soon as possible.

Noise and Behaviour

We respectfully request that due consideration is shown to the inhabitants of neighbouring properties and noise (e.g. shouting, loud music and doors and gates banging shut) is kept to a minimum, particularly late at night or in the early morning.  No parties are permitted to be held within the house or grounds without permission.  Any behaviour which results in a nuisance to our neighbours or other persons, or which adversely affects any insurance of the property, will result in retention of the damage deposit.

Special Conditions Regarding Bad Weather

You are strongly advised to take out independent holiday cancellation insurance to cover You for having to cancel your holiday due to heavy snowfall or any other extreme conditions which may affect Your journey to Cast Off.  If there is heavy snowfall or any other condition or reason affecting Your travel on the day of your arrival, and You have to cancel your holiday, We will be unable to refund Your holiday cost unless the dates are re-booked by another customer. You could consider waiting to see if conditions improve, and delay Your journey until the next day or so, rather than cancel Your whole holiday.

Special Occasions

Please don’t hesitate to contact us if You would like something a little extra special for Your stay at Cast Off e.g. birthday / anniversary / congratulations banners, balloons, flowers, a bottle of fizz, handmade artisan chocolates, a Taste of Northumberland hamper, or a special cake waiting for your arrival or delivered at a date of your choosing etc.  We can also supply live music for your entertainment: classical guitar, piano or a jazz duo.  Please enter details onto our contact form or send us an email for a quote.

This is obviously dependent upon availability, so should be booked in good time, particularly if you have a special musical request. You can book directly here.

What’s included in your holiday cottage?

Cast Off is well-equipped and contains everything you can reasonably expect to need for a self-catering holiday e.g. a set of bedding / towels per person on the booking form per week; travel cot where requested (though not mattress or bedding); fridge; freezer; washing machine, washing line and pegs; oven, hob and microwave; utensils and cutlery; dish washer etc.  If there is something specific You have a query about, please contact Us to discuss. Rather than make assumptions, please check with Us if You’re not sure.

There will be sufficient milk, tea bags, coffee, sugar, toilet and kitchen roll, dishwasher tablets and washing powder available for your first day or so, thereafter, You should be considered the property to be self-catering.

For each person booking, there will be a bath towel and hand towel supplied, for each short break or week.  Any additional towels, particularly for taking to the beach or for swimming, should be supplied by Yourselves.  The kitchen and bathroom will have small hand towels, and there will be two tea towels.

These conditions shall be deemed to have been accepted by the Customer at the time of completing the on-line booking form, booking by email or by telephone, or when either the deposit or full payment for the holiday is received and the booking confirmed by ourselves.

Children and Safety Advice

Customers must accept full responsibility for the safety of any children in their booking party. Cast Off is a domestic property, and no assurances can be provided as to the safety or suitability of the property for the Customer or the Customers’ children.

A travel cot is available upon request for infants, but Customers are advised to check the safety of it before use, and also the circumstances of the environment within which it is to be used. Customers may choose to bring their own travel cot or other children’s equipment / facilities with them for the duration of their stay e.g. a stair gate, high chair and children’s cutlery and plastic plates and cups.

Please keep a close eye on children of all ages (or other members of the party who may not be able to adequately identify risks) whilst at the property, particularly in regard to the proximity of busy public spaces, the road and open water, the heater, open windows and the use of cooking equipment. Please be extra vigilant with: gates, railings, small walls, boundaries with gaps – small children are able to squeeze through gaps and climb, and We do not accept any responsibility for any accidents that happen as a result.

Glass doors and windows – these can be difficult to see in bright light and Clients are particularly advised NOT to open windows too wide, due to the danger of falling and the mechanism of the window. 

Floors and baths – can be slippery when wet.

Customers should not permit any young children to access the outside areas unattended, and they should be closely supervised at all times inside the property and out.

Right of Access

Cast Off’s representatives shall be allowed the right of entry to the property at all reasonable times during a Customers’ stay for the purpose of inspection, delivering or collecting an item, or in relation to any necessary cleaning, repairs or maintenance. However, We will seek to minimise any disruption.

No Smoking Policy

No smoking is permitted inside Cast Off, and if you smoke outside, all butts must be removed and disposed of safely.

No Pets Policy

At the point of booking your holiday, You are deemed to have confirmed Your adherence to Our No Pets booking condition.  No pets are permitted inside Cast Off, either as residents or visitors.

Use of Food, Toiletries and Cleaning Materials Provided in the Property

Use of these items is at the Customer’s own risk and no responsibility will be accepted for any adverse reaction. Customers are advised to follow any instructions on the packaging.

Website and Advertising Information

We take every care to ensure the accuracy, both written and verbal, of the property, activity and amenity details. All information on the website, on third-party websites, in printed material and provided in email or verbal communications is given in good faith and is believed by Us to be correct at the time of writing, going to press or otherwise communicated. However, We cannot be held responsible for changes beyond our control which may become known after writing and going to press.

We can accept liability for happenings outside Our reasonable control such as the breakdown of domestic appliances, heating systems, plumbing, wiring, temporary invasion of pests, interference from neighbouring buildings works, damage resulting from exceptional weather conditions.

If there is a breakdown of any of the utility services at the property (ie. heating, electrics, water, broadband, etc.), We will endeavour to get the problem fixed as soon as possible, and will take any appropriate steps to provide an alternative source of heat/power if possible. No refunds will be provided for any loss of amenity in this respect.

Broadband Internet Access

Broadband internet access is offered as a facility, on a complimentary basis and is not guaranteed to always be available or at the speed you may be used to.  You are not permitted to download large files, games or stream films/data and your use of the internet is conditional upon it being used for legal purposes only. If large downloads are carried out exceeding the limits in place, you will be charged (as this would be considered not to be “reasonable use of utilities” listed in Our particulars).

If we are made aware in advance of your holiday of the service becoming unavailable or inaccessible for any reason, we will advise you, so that you can make alternative arrangements for internet access, if it is essential to you whilst on holiday. Please be aware however that we may not always be aware there is a problem and We cannot take any responsibility for this, which is entirely outside of all party’s control.

Complaints

If the Customer has a genuine complaint in respect of the holiday home then this should immediately be reported Us, using the contact details provided both in the property and on arrival instructions. We will aim to resolve Your issue as soon as we can.  We must be given the opportunity to rectify any problem identified during Your stay.  Complaints which are not reported immediately, i.e. during the holiday, will not be entertained subsequently, and certainly not after the end of the rental period. No correspondence will be entered into in respect of complaints made on the day of departure, or after the Customer’s return home, when no opportunity has been provided for Us to rectify the problem.  We do have a Comments Form available in the Visitor Information Pack which you can fill in with comments / suggestions for improvements for matters you don’t consider to require immediate rectification or complaint.
 

Data Protection Act 1998 and Privacy Policy

We comply with the General Data Protection Regulations.  All personal information supplied to Us will be treated in confidence and will not be disclosed to any third parties except where consent has been received or where required by law. In order to provide a service, this information will be held in Our data systems, and accessed only by Us.

Please see our Privacy Policy below for more information.  We would like to keep you informed of any services and special offers, but we can only do so if You opt into this on our comments form.

Local Grocery Shopping

Amble

A small Co-operative supermarket, open Monday – Sunday until 10pm, is located around the corner from Cast Off at 31 Newburgh Street, Amble NE65 0AQ, where you can find all your immediate grocery and toiletry requirements, and also withdraw cash.  There is a larger Co-op at the top of Queen Street, open 7am to 10pm Monday to Saturday, 10am – 4pm Sundays, also with a cash machine.  In the middle of Queen Street, we have Herons, and Tesco Express at the bottom, with a cash machine outside, open 7am – 11pm Monday to Sunday, and a wonderful range of smaller independent shops in between. The TSB, opposite Herons, is our only bank, and there is an ATM outside.

Across from Cast Off, in the harbour area, we have a great Local Sunday Market on the fish quay every Sunday morning (and a car boot sale Saturday mornings April to October).

Warkworth

The Village Store / Post Office is located near the church, and sells a good range of essentials like milk, bread, groceries, wine, newspapers, etc. as well as a selection of local produce. The store opens early but closes around 5-5:30pm (varies according to the time of year).

Alnwick

This is an interesting market town to visit whilst you are staying at Cast Off, or en route.  Sainsbury is near the bypass, and Morrisons about a mile away in the town centre, with Lidl and Aldi between.   There are several interesting independent delis, butchers, fruiterers, etc. in town.

Morpeth

Around 12 miles south of Alnwick, just off the A1 is the large market town of Morpeth, where a wide range of shops of all kinds can be found, including Morrisons and Marks and Spencer.

Berwick

In the North of the county, around an hour away at Berwick, there is a really wide selection of supermarkets, including a Marks and Spencer food, ASDA, Morrisons, Tesco and Aldi, for you to stock up on supplies when you’re on a day out.

Booking Rates

STARTING DATE 7 NIGHTS Fri 4.30pm – Fri 10am 4 NIGHTS
02.09.19 – 26.09.19 £531 £398
27.09.19 – 10.10.19 £458 £343
11.10.19 – 27.10.19 £531 £398
28.10.19 – 03.11.19 £458 £343
04.11.19 – 19.12.19 £360 £270
20.12.19 – 02.01.20 £635 N/A
03.01.20 – 13.02.20 £360 £270
14.02.20 – 21.02.20 £458 £343
22.02.20 – 02.04.20 £360 £270
03.04.20 – 17.04.20 £558 £419
18.04.20 – 02.07.20 £481 N/A
03.07.20 – 31.08.20 £634 N/A
25.09.20 – 01.09.20 – £558 £419
24.09.20 – 15.10.20 £481 £361
16.10.20 – 29.10.20 £558 £419
30.10.20 – 05.11.20 £481 £361
06.11.20 – 20.12.20 £378 £284
21.12.20 – 03.01.21 £667 N/A

CAST OFF 30% DEPOSIT

2019 SEASON WEEK DEPOSIT SHORT BREAK DEPOSIT
High £159.30 £119.40
Mid £137.40 £102.90
Low £108.00 £  81.00
Festive Peak £190.50 N/A
2020 SEASON WEEK DEPOSIT SHORT BREAK DEPOSIT
Peak £190.20 N/A
High £167.40 £125.70
Mid £144.30 £108.30
Low £113.40 £  85.20
Festive Peak £200.10 N/A

Cast Off Privacy Policy

Privacy Policy and Disclaimer

Your right to privacy is of the utmost importance and we are fully committed to safeguarding your personal information. All personal information supplied to us will be treated in confidence and will not be disclosed to any third parties, except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Cast Off. The only persons permitted to access your information, are those authorised by us. We would also like to keep you informed of our services and special offers. Please “opt in” on our Booking Form and / or Comments form in the Visitor Information Pack. See ‘your rights in relation to this information’, below.  Should you wish to be informed of Amble Pin Cushion events, or receive their newsletter, you need to request to do so on APC’s own Contact Form.

Who We Are

Cast Off is an independently owned and run self-catering holiday cottage.  All references to ‘we’ ‘our’ ‘us’ within this policy or within any opt-in or opt-out notices are deemed to be for Cast Off and Norma Arthur, of 1 Riverbank, Warkworth NE65 0UZ.  We operate a website advertising our holiday home and link this to our retail business and website, Amble Pin Cushion, 20-22 Queen Street, where we can also be contacted. These two businesses otherwise function separately. 

Data Controller

The Data Controller for Cast Off is Norma Arthur, who can be contacted at info@amblecastoff.co.uk or by post to Data Controller, 1 Riverbank, Warkworth, Northumberland, NE65 0UZ.

What information do we collect and how?

Our main purpose in collecting your personal information is to provide you with the services you request from us and those which we believe will improve your experience with us.

We may use your information in the following ways

When you send emails, call or book online with Cast Off, you are sending information to us which may be of a personal nature, such as name, address, telephone number and email address, you also have the option of logging onto our booking system, in which case we will hold an account password for you.

We will ask for information such as the names and ages of guests in your party, some of whom may be children.  If you provide us with information for anybody under the age of 18, you are confirming that you are their parent or guardian, or have the authority of their parent or guardian, and you are giving consent for us to process their data.

For training and compliance purposes, phone calls may be recorded. Where this is the case, you will always be notified beforehand.

Also, information is retained via capture devices using cookies to study which pages have been visited most frequently.  Cookies allow websites to capture information such as user preferences and basic personal information which can be held for as long as necessary, we use this information so that our website works as efficiently as possible and to enhance the user experience of using our website. You can opt out of the use of cookies at any time by switching them off through your browser.  This helps us to understand how visitors to the site are using it and to improve the site to make it more user-friendly and informative.

We may also use your information in the following ways:

To provide services and features

  • Understand your onsite browsing behaviour in order that we can personalise our marketing service to you
  • Verify your eligibility for any products, services or promotions we offer
  • Provide reviews on our website provided by our customers
  • To assist you when you contact us
  • To monitor and improve our services
  • To perform functions and services as otherwise described to you when we collected your personal information from you.
  • To calculate your travel time and distance from Cast Off

To fulfil a contract

When you use our services, for example when booking a holiday through us, we will need you to supply us with specific information required to fulfil a contract.  If you refuse to supply all or part of this information, we may not be able to fulfil this contract.

Research and development

Any information we collect could be used for testing, analysis, research and product development.  This provides us with market insights, to develop new products and features and to enhance the safety and security of our services.  It also helps us to measure the performance of our website and the content within it.

Information sharing and disclosure

We always treat your data with sensitivity and keep it secure.  There are times when we share your information with others where it is either necessary to perform out services, or where you have provided consent to do so. 

We use the information you provide to enable us, our guests and our housekeeper to identify with one another and for communication. For example, a guest may directly contact us or their housekeeper to arrange a late arrival, or our housekeeper may contact the guest directly after the holiday if personal belongings have been left in the property.

We may arrange for keys to be collected from our sister company Amble Pin Cushion, in which case, the staff will need to be informed of necessary details.

Verifying information

We may use or share your information with third parties purely to verify its accuracy, for instance to check the validity of a postcode.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.

Other parties that we share your data with include:

The general public

If you submit content through public forums such as blogs, social media and review websites, any personal information provided in such forums is done so at your own risk as voluntarily provided by you. We may provide reference to those websites on our own website, but we do not hold this data.

Third party advertising platforms

We may share your data with third party advertising platforms such as Google or Facebook to provide relevant and personalised marketing content, for instance in relation to a competition win. This information may be joined with information held within our systems.  To opt out or review your privacy settings, please see ‘Your rights’ below.

With relevant authorities

In the event of a dispute or for legal reasons, we may need to share Your information if required or allowed by law.  For example, if You use another person’s bank details, we may be required by law to share information on the account holder, including holiday information.

With your consent

We may share your information other than as described in this policy if we notify you and you provide your consent for this purpose.

How long do we keep this information for?

We keep this information for a maximum of 7 years.  This is primarily because it is a legal requirement that we hold financial records required by HMRC for tax and accounting purposes, however, once you book with us, you automatically become a member of our loyalty scheme, whereby we offer a discount for booking another stay with us. It is a requirement of this discount scheme that we are able to verify you have booked with us previously, and to do this, we need to have details of your booking history on record to link the new booking to and validate the discount. You have the right to ask us to remove your details that we have held for more than 7 years, however, we would not be able to validate any discount claim if there were no previous records on file for you.

How is the information used and by whom?

The information you provide is used to process your enquiry, administer your booking or otherwise respond to your request.

We treat information provided by you with the utmost privacy and do not disclose it to anyone who is not involved with your booking, e.g. If necessary, the housekeeper (who will be preparing the property for your stay), and the key holder.  If you have booked an additional product or service as an addition to your holiday, we will pass the appropriate information to that third party purely in order to deliver that product or service to you.  We will ensure that any third party such as this is fully aware of their obligations under GDPR, and it will be their responsibility to adhere to the requirements of the legislation accordingly.  You can be confident that any information you provide to us will be safeguarded.  We do not share, sell or rent your information to any other person, company or organisation in any way other than as described. By disclosing personal information to us, you consent to the collection, storage and processing of information in the manner described in this policy.

We may forward a newsletter or other correspondence to your email address for the purposes of bringing to your attention offers which we believe will be of interest, new features, or information pertaining to your upcoming holiday such as local events that we believe may be of interest, if you have given consent for us to do so, but signing up for this service on the Booking Form or our Comments Form in the Visitor Information Pack.

What security measures do we have in place to protect this information?

Our security procedures for storing and disclosing customer details conform with GDPR. We are not responsible for the privacy practices of sites which are linked to this site, we therefore recommend you read the privacy statements and policies on each site to which you are asked to submit personal information.

Site security

We have measures in place to secure our website and network and protect it from any kind of data breach or cyber attack.  We adopt best practices and operate a secure data network protected by firewall and virus protection to safeguard personal identifiable information.  Sensitive data such as payment card information is not recorded.  Session requests to our website server are monitored to detect any fraudulent behaviour or site attacks.  Where we become aware that our site security has been compromised, or any non-public data has been disclosed to unrelated third parties as a result of external activity, for example in the case of an external security attach on our website or systems, we will carry out an internal investigation, and notify and cooperate with law enforcement authorities.

Your rights in relation to this information / marketing opt-outs

Even if you have requested to be kept informed by us, you can decide to opt-out at any time by contacting us and we will ensure you receive no further communications from us.  If you wish us to delete all information pertaining to you, we can do this, however if we have transactional information pertaining to you, we have to, by law, retain that information for a minimum of 7 years.  However, if we do not have any transactional data, and your information is being held purely for marketing purposes, we can delete all your personal information upon request, if you so wish.  If you do decide that you no longer wish to receive this kind of information, you should contact us (see Data Controller).

You can also opt-out of certain marketing communications by email: follow the unsubscribe link which is positioned at the bottom of all our marketing emails to update your preferences.  It is important to understand that if you do opt-out of our marketing communications, you may still be sent non-marketing emails and messages, such as the confirmation of bookings you make with us, balance reminders, post-holiday surveys and important information for your stay (e.g.if we are aware of road-works, local events etc.)

You have the right to ask us what information we are holding for you, this is known as a ‘subject access request’. This, as well as requests to delete data we may hold for you can be requested by contacting the Data Controller, using the details above, and we will endeavour to respond to you as soon as possible, but certainly within one month.

Accessing and correcting your information

If you have registered with our booking system as a user, you can edit your name, postal address, telephone number and email address yourself within your booking account, or by contacting the Data Controller using the details above, to request the change, and we will effect or rectify any inaccuracies for you.

Other information

The Cast Off website contains links to other websites which are owned by unrelated third parties.  We are not responsible for the privacy policies and practices of any linked website. Once you leave our website using an external link, our responsibility to you with regard to data security, ends. Please check the privacy policies on other websites in this event.

If you have any concerns regarding the privacy of your information, or to complain about the processing of your personal data, please contact our Data Controller using the details above.

If you are still dissatisfied, you have the right to complain to the Information Commissioner’s Office.  We may update this Privacy Policy at any time to ensure it remains up to date and relevant, in which case it will be posted on our website and be available upon request.

Disclaimer

Contractual arrangement

A contract between us will be formed once a minimum of 30% deposit has been received and confirmation of the booking has been sent to you. See our full booking conditions for more information.

Accuracy of information

Before booking Cast Off, you should understand that the information provided outlines what services, features and facilities the property offers, but not necessarily what it does not offer, so if in any doubt about any aspect of the property or what is available, you should contact us directly.

We take every care to ensure the accuracy, both written and verbal, of the property, the town and local amenity details. All information on this website is provided in email or verbal communications is given in good faith and is believed to be correct at the time of writing, going to press or otherwise communicated. However, we cannot be held responsible for changes beyond our control which may become known after writing or otherwise communicating. We can accept no liability for happenings outside our reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, neighbouring buildings works, damage resulting from exceptional weather conditions or the owner’s negligence resulting in loss, injury or accident. Please be aware that if although the property is advertised as having an enclosed garden, this does not necessarily mean a secure garden.

Use of the website

The website is provided ‘as is’ and ‘as available’ and you expressly agree by using it that the use of our website is at your own risk. We make no warranties (implied or express) of any kind as to the website being fit for a particular purpose, merchantability, non-infringement of otherwise. You agree that if you download or otherwise obtain any content from our website, that you do so at your own risk, and you are solely responsible for any damage or loss of data that arises as a result. We are not responsible and have no liability for the content of any web sites linked to it.

Cast Off makes no warranty that the website will be uninterrupted, secure or error-free, nor that all the information is accurate or reliable – although make every endeavour to ensure it is, nor can Cast Off make any warranty for the quality of any products, services, information or other material purchased or obtained by you through our website, nor that anything purchased will meet your expectations. We cannot guarantee our website is error-free or virus free, or that the site does not contain anything which may have destructive properties.

If you have any concerns or queries, please contact the Data Controller, using the details above.. 

 

Frequently asked questions

Q 1      Can you offer any insurance?

A1       No, you need to arrange your own holiday insurance

Q2       How much deposit is required?

A2       A deposit of 30% of the rental cost is required to secure your holiday dates (please see table), with the remainder of your holiday cost and damage deposit payable 2 calendar months before your arrival date.  Payment can be made by Bank Transfer (BACS) to Account name: Mrs Norma Arthur, Sort Code: 77-20-04, Account number: 20302468.  Please add your surname to the reference field so we can match the payment to your booking. Alternatively, you can pay by cheque payable to ‘Norma Arthur’ and mailed to 1 Riverbank, Warkworth, Northumberland, NE65 0UZ.  The remaining balance is required to be settled on or before 2 calendar months prior to your holiday start date. You are welcome to pay in full at the time of booking or settle your balance at any time up to the due date.  Bookings made within 2 calendar months of the holiday commencement date are required to be paid in full.

Q3       Do I need to pay a good housekeeping bond / security deposit / damage deposit for my holiday at Cast Off?

A3       Yes, in addition to the cost of renting Cast Off, a payment of £150 damage deposit is required at the time of paying your holiday balance.  This will be returned in full within two weeks of your departure, if there has been no damage or excess cleaning.

Q4       Can I bring my dog?

A4       No, we don’t allow pets into the property or garden.

Q5       Are there any extra charges for electricity, gas, hot water or internet use?

A5       As outlined in our particulars, these services are all included, unless we consider that there has been excessive use. Water and electricity use are recorded on meters.  Streaming of films over the internet would be considered excessive use of internet. 

Q6       My holiday is due to start in under two months – do I still send a deposit?

A6       if your holiday is due to commence within the next 2 calendar months, the full amount is payable immediately to secure your holiday.

Q7       How do I know how to get to the property?

A7       Along with your receipt for payment in full, you will receive directions via email to Cast Off. There is also a link to multimap, where you can enter your postcode and it will give you detailed directions from your home to the property.

Q8       Where can I pick up the keys?

A8 You will receive instructions for collection of the keys with the directions to Cast Off.  These are provided alongside your receipt for payment via email. We use keysafes requiring an access code, which you will be provided with alongside directions.  Occasionally, keys will be collectable from Amble Pin Cushion.

Q9       What time can we arrive and when do we have to leave?

A9       the entry time is 4.30pm on the day of your arrival.  Departure time is 10.00am on the day of your departure, when our housekeeper will arrive to prepare the property for the next guests.  Please do not arrive sooner than the stated arrival time, as we require the whole ‘changeover’ period – ie. The time between the last guests leaving in the morning and your arrival – to thoroughly clean and prepare the property and deal with any maintenance issues that may have arisen.  You will not be permitted entry until the agreed arrival time.

Q10     Are bed linen and towels provided?

A10     Beds will be made up for your arrival. We use a polyester-filled pillows and duvets.

For each person booking, there will be a bath towel and hand towel supplied, for each short break or week.  Any additional towels, particularly for taking to the beach or for swimming, should be supplied by you.  The kitchen and bathroom will have small hand towels, and there will be two tea towels, an oven glove and bath mat.

Q11     Is it possible to have Cast Off cleaned and the linen changed part way through our holiday?

A11     Yes.  You will need to leave the house key in the keysafe for the housekeeper to gain access, which will be between 10am and 4pm, half way through your holiday.  A full clean and linen change is £70.  Alternatively, the housekeeper will attend to change the bed linen and towels and carry out a light clean of the kitchen and bathroom only for £50.   If you would rather not be disturbed during your holiday and would prefer an extra set of linen and towels to be left for you, this can also be arranged, at a cost of £20.  Any additional cleaning to be carried out during your stay (apart from the midstay clean for 2-week holidays), or any additional linen provided, please request this by emailing us. There will be an additional fee to be paid beforehand.

Q12     Is there any baby equipment available?

A12     A travel cot is available on request, but bedding and mattress needs to be supplied by yourselves.  You may wish to bring your own stair gate, high chair, children’s cutlery and plastic table ware.

Q13     Whilst on holiday, we are celebrating and wondered if you can help to provide something to make it extra special.

A13     We will be happy to discuss your bespoke arrangements, and can supply arrange of bookable extras such as birthday / anniversary / congratulations banners, balloons, flowers, a bottle of fizz, handmade artisan chocolates, a Taste of Northumberland hamper, or a special cake waiting for your arrival or delivered at a date of your choosing etc.  We can also supply live music for your entertainment: classical guitar, piano or a jazz duo.  Please enter details onto our contact form or send us an email for a quote.

Q14     I have queries about particular facilities in the area

A14     Please contact us to discuss any queries you may have, and if we can’t answer immediately, we will find out for you or signpost information.

Q15     What happens if something goes wrong, and maintenance is required at the property?

A15     Contact details for the owner are provided in the Visitor Information file. Please use these contact details to report any maintenance problems encountered and we shall endeavour to resolve the problem as quickly as possible.  You are advised to leave the door key in the key safe if you leave the property, so the maintenance people can gain access in your absence.  If you do not agree to or allow access to maintenance personnel to resolve an issue being experienced, then you are deemed to not require any assistance and no complaint will be entertained as a result.

Q16     My booking is for business purposes – can I reclaim the VAT?

A16     Cast Off is not registered for VAT, so this is not included in the rent

Q17   I need a longer let to cover a period I am in the area for business or whilst I am waiting to move into my new home.  Is this possible?

A17   Longer term lets for over 30 nights may be possible at a reduced rate from 3rd January to Easter and from after October half term to 23rd December.  If you would like to enquire about this please contact us (link to contact form)

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